RETURN & REFUND POLICY

We value your satisfaction and stand behind the quality of our products. Please review our return and exchange policy below:

Returns 

• No Returns  – We do not accept returns unless a factory defect is discovered upon order receipt.
• Eligibility – Defects must be reported within 7 days of receiving your order and your item must be in the same condition that you received it, unworn or unused and in its original packaging.

Replacement Parts Provided

• To ensure long-lasting performance, we include extra handles and cords with every purchase. These replacements can be used for any minor issues that may arise after use.

Submitting a Return Claim

• Customers must provide photo evidence of the defect when submitting a return claim.
• Claims can be submitted by contacting our support team at astroathletics.eg@gmail.com or through our Instagram direct messages.
• Provide your order number in your claim

Processing Refunds

• Refunds are processed once the returned item has been received and inspected. If approved, the refund will be issued to you through Instapay. 

Return Fees

• Return shipping fees are the customer’s responsibility.

 We are committed to delivering quality and reliability. For any questions, feel free to reach out to our team—we’re here to help!